Most companies have a ticket system that allows employees to report various issues within the company premises. If there are Problems or Issues in different locations (ground locations, sites, departments) of a Company, the employee in the particular location have an access to raise a ticket regarding the issue to the concerned department or directly to the help desk of the Company.
In most of the ticket management software’s available in the market, the ticket are sent through email, where there is no way to make sure that tickets are read by the right person or to check or track whether the problem has been fixed and it can be difficult to manage this pool. It is important that Company have a central point of reference to manage all the incoming tickets effectively. In some cases even if the problem is fixed, nobody knows the person who reported the issue has received any information about the fix, which can be confusing to customers and employees.